Global eSIM Terms & Conditions

Last updated: June 2025

1. Service Overview

Global eSIM provides prepaid digital mobile data plans delivered via eSIM profile (QR code or manual install). Plans are intended for international travel data use on compatible unlocked devices.

2. Purchase & Activation

Plans activate upon installation or first network registration, whichever occurs first. You are responsible for confirming device eSIM compatibility before purchase using our device checker.

3. Refunds

Activated eSIM plans are non-refundable. Unused, unactivated plans may be eligible for review on a case-by-case basis — contact support@globalesim.ai within 14 days of purchase.

4. Fair Use

Plans are for personal travel use. Resale, tethering beyond reasonable personal use, or automated high-volume traffic may result in throttling or suspension per carrier partner policies.

5. Network Coverage

Coverage, speeds (4G/5G/LTE), and network partners vary by destination and plan. Advertised speeds represent best-effort local network capability, not a guaranteed minimum.

6. Liability

Global eSIM liability is limited to the amount paid for the affected plan. We are not responsible for device incompatibility, carrier locks, or local network outages.

7. Contact

Questions about these terms: support@globalesim.ai or 1-(877) 463-2233 (24/7).