Question 1

What is a Global eSIM?

Accepted Answer

A Global eSIM (embedded SIM) is a digital SIM that lets you activate a cellular data plan without using a physical SIM card. Simply scan a QR code and your device connects instantly to local networks in 100+ countries — no swapping cards, no visiting a store, no roaming surprises.

Question 2

Which devices support eSIM?

Accepted Answer

Most modern smartphones, tablets, and some laptops support eSIM. To check if your device is compatible:

Dial *#06# and look for an EID number.
Or go to Settings > Network & Internet > Mobile Network > Add eSIM.

Supported devices include iPhone XS and later, Samsung Galaxy S20+, Google Pixel 3a+, and most 2019+ Android flagships.

Question 3

How do I purchase a Global eSIM plan?

Accepted Answer

It's simple: Browse our destinations, choose a plan that fits your data needs and trip duration, add to cart, and complete secure checkout. You'll receive your QR code instantly via email and in your account dashboard — ready to install before you even board your flight.

Question 4

How do I install and activate my eSIM?

Accepted Answer

After purchase, scan the QR code from your account dashboard:
• iPhone: Settings → Cellular → Add eSIM → Use QR Code
• Android: Settings → Network → Mobile Network → Add eSIM → Scan QR Code

Activation takes under 2 minutes. Your eSIM will automatically connect when you arrive at your destination.

Question 5

Can I use my Global eSIM in multiple countries?

Accepted Answer

Yes! Our Regional and Global plans are built for multi-country travel. The Europe plan covers 38 countries, the Asia Pacific plan covers 15 countries, and our Global plan covers 100+ countries — all with a single eSIM, no switching required.

Question 6

What happens when my data runs out?

Accepted Answer

You can instantly top up your eSIM directly from the Global eSIM app or website without losing your number or connection. Top-ups are applied in real time, so you're never offline for more than a few seconds.

Question 7

Can I keep my existing number while using Global eSIM?

Accepted Answer

Yes. Global eSIM is a data-only eSIM that runs alongside your existing SIM (physical or eSIM). Your regular number stays active for calls and SMS, while Global eSIM handles your data at local rates. Most modern dual-SIM phones support this natively.

Question 8

How fast is the data?

Accepted Answer

Most plans offer 4G/LTE speeds with no throttling. 5G plans are available in Japan, South Korea, UAE, Singapore, and parts of the US and Europe. Exact speeds depend on the local carrier network at your destination.

Question 9

Is my payment information secure?

Accepted Answer

All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. We never store your card details. Transactions are protected by 256-bit SSL encryption and support Apple Pay, Google Pay, and all major credit cards.

Question 10

What is the refund policy?

Accepted Answer

We offer full refunds for unused eSIMs within 30 days of purchase, provided the eSIM has not been installed or activated. Once activated, refunds are reviewed on a case-by-case basis. Contact our 24/7 support team to initiate a refund request.

Frequently Asked Questions — Global eSIM